What is our key objective?
Global Alliance Life aims to deal with all claims efficiently and equitably to ensure that all benefits
are paid on time and any further distress to the member’s dependants is minimised.
What is the claim notification procedure?
In order to ensure prompt and efficient payment of claims, it is essential that Global Alliance Life is advised of any potential claim as early as possible. The employer must provide Global Alliance Life with the name, date of birth and current salary data of the potential claimant for GA to begin the process.
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What documents are required for the claim assessment?
- Employer’s Claim Notification Form.
- A Death Certificate.
- A medical report if the Death Certificate is insufficient to validate claim.
- An accident or police report if applicable.
- A certified copy of the claimant’s Birth Certificate or passport.
- A certified copy of the claimant’s Marriage Certificate
- Proof of eligibility as per the policy terms and conditions.
- Any other information deemed necessary to expedite the claim.
What next?
The employer will be forwarded all the necessary claim forms by Global Alliance Life and these, together with the required documents, should be completed and returned to Global Alliance Life by the employer.
How are the benefits paid?
The benefits are paid in accordance with the policy terms and conditions. The lump sum benefit may be payable directly to the member’s beneficiaries or dependants according to their instructions set out in the nomination of beneficiaries form.
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Communication
Having confirmed receipt of the claim forms, we will start assessing and investigating the facts of the potential claim and will update the employer on a regular basis.
Who pays for any translation costs, if required?
In the event that medical reports are provided in a language other than English or Portuguese, a certified translation of the document will be required at the expense of the employer.
How will the decision be communicated?
We will advise the employer, in writing, of the acceptance or declinature of the claim.
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